Customer Services Challenge Host:


Escape Challenge Redditch is an exciting and dynamic leisure gaming company that provides fun live, virtual reality and interactive experiences for friends, families and corporate events.


With business booming and expansion underway we are on the look out  for enthusiastic and engaging people to join our work family on a part time basis.


For you to be successful you’ll need an engaging personality, a positive attitude and approach to everything and be able to cope with a fast paced environment, prepared to lend a hand where ever needed and to do so with a smile – even if it’s with a mop or broom in hand!

What is the job?
• You’ll meet and greet customers at our welcome desk dealing with their enquiries and groups arriving to book in.
• You’ll make sure they have everything they need to ensure they have a fantastic experience with us.
• You will host our themed experiences for teams of 2-8 people. This includes engaging with different groups of people, monitoring them via CCTV during their experience, giving them hints and clues if required  and preparing/resetting the room for the next experience once each group finish.
• You will help to keep our social media sites up to date with photos of teams – writing a small bit about each time to post with their photo as a lasting memory of their time with us.
We would love to hear from you, if you have/are:
• Customer focused
• Ability to demonstrate excellent customer service and have the ability to communicate at all levels
• Be able to work alone and as part of a team
• Flexible around working hours which may include weekdays, evenings and weekends.
• Possibly available at short notice for any last minute bookings
• Ability to work in a fast paced environment
• The ability to build good working relationships with team members and customers
• Sociable with an outgoing personality!
• Ability to anticipate when your group may need your help
• Logical thinking skills
• Attention to detail
• Performing arts and acting experience would be a help/advantage but not essential.



To Apply for this job role please send us an email with some information on yourself, why you would like to join the Escape Challenge Family, The days and times you are available and a copy of you CV to




If your application is successful we will ask you to come for an interview and visit us at the escape rooms and then a final decision will be made and you will be contacted within a week of the interview day.